Shipping policy

Raylieve currently ships within the United States only. We do not ship internationally at this time. If an order is placed with a shipping address outside of the United States, the order will be canceled and refunded.

Orders are processed and shipped on business days, Monday through Friday, excluding holidays. Most orders are processed within 24–48 business hours after the order is placed.

Once an order has been shipped and accepted by the carrier, delivery timing is outside of Raylieve’s direct control. Shipping estimates provided at checkout or by the carrier are estimates only and are not guaranteed. Raylieve is not responsible for carrier delays, weather delays, missed delivery estimates, routing issues, or other delays that occur after the package has left our facility.

Customers are responsible for providing a complete and accurate shipping address at checkout. Raylieve is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer. If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update the order before it ships, but we cannot guarantee changes once processing has begun.

If your package is delayed, lost, marked as delivered but not received, or experiencing another delivery issue after it has shipped, please contact the shipping carrier directly using your tracking number. The carrier may require you to open an investigation or file a claim before the issue can be resolved.

Raylieve will always do our best to assist with shipping issues where possible, but customers may be required to work directly with the carrier once the package is in transit.

For questions about your shipment, please contact us at hello@raylieve.com and include your order number and tracking information.